Terms and Conditions for TheTravelBook IVS
TheTravelBook ApS
Koldinggade 6, 1. tv
2100 København Ø
TLF: (0045)42226103
CVR: 39297647
Payment
TheTravelBook IVS accepts online payments with the following credit cards Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, Maestro, Paypal, ApplePay.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
When paying with Visa Electron and Mastercard Debit, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment.
All prices on the website include VAT.
The website uses the following currencies for pricing: Euro (EUR)
TheTravelBook IVS uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Delivery and Shipment
The delivery time for your order is 1-3.
TheTravelBook IVS uses GLS – Erhverv, GLS – Privat, GLS – Pakkeshop, PostNord – Privat, PostNord – Erhverv, PostNord – Valgfrit udleveringssted, DAO – Direkte, DAO – Pakkeshop for shipment of your ordered items.
Freight cost is calculated from the weight of the items.
You can choose to have your shipment sent with delivery to your home address or the nearest package shop.
You will receive a Track and Trace-number upon shipment, which allows you to track the shipment at all times.
If you regret your purchase (Withdrawal)
TheTravelBook IVS offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
Any return costs you incur yourself.
The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om contact@thetravelbook.world. In your message, clearly make us aware, that you want to use your right of withdrawal.
Condition of the item you have returned
You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to TheTravelBook IVS to evaluate the item’s condition.
Warranty
There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to TheTravelBook IVS in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or unusually.
TheTravelBook IVS covers return costs to a reasonable extent.
When returning, please contact us at:
TheTravelBook ApS
Koldinggade 6, 1 tv.
2100 Copenhagen
Phone: (0045)42226103
Warranty complaints will not be accepted if they are sent by a cash-on-delivery system.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with TheTravelBook IVS, we need the following information:
- Name
- Address
- Phone number
- Email address
We make the registration of your personal information for the purpose of delivering the goods to you.
The personal information is registered with TheTravelBook IVS, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees for TheTravelBook IVS have access to the information recorded about you.
The data manager in TheTravelBook IVS is: Rasmus Lythcke.
We do not store and transmit customer information encrypted.
As registered with TheTravelBook IVS, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact contact@thetravelbook.world .
Cookies
On https://thetravelbook.world/, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics at https://thetravelbook.world/,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve TheTravelBook IVS’s website.
Consumer Protection
Learn more about your consumer protection when paying online with PensoPay’s payment service solution: https://pensopay.com/mere/forbrugerbeskyttelse/
In the event of a complaint, our e-mail address must be stated: contact@thetravelbook.world and the website on which you purchased the item.
A complaint about a product or service can be filed with the Center for Complaints, the House of Commons, Toldboden 2, 8800 Viborg.
You can appeal to the Center for Complaints through the Complaints Portal for the House of Commons (Link) .
For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform. ec.europa.eu
Withdrawal form
This form will only be completed and returned if the right of withdrawal is invoked.
– To [insert the trader’s name, physical address and, where appropriate, fax number and email address of the trader himself]:
– I / We (*) hereby announce that I / We (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)
– Ordered it (*) / Received it (*)
– Consumer’s name (Consumer’s names)
– Consumer’s address (Consumer’s address)
– Consumer’s signature (Consumer’s signatures) (only if the contents of the form are communicated on paper)
– Date
